It’s not that they give you an appointment two weeks away when you want internet now. It’s not that they give you a 4-hour window during which a technician should arrive, then doesn’t. It’s not that when you call to ask why the technician hasn’t called or come by, they keep you on hold for thirty minutes figuring out what went wrong with your ‘order.’ It’s not that you have to call back after an hour when you still haven’t received the promised visit. It’s not even that after they figure out what went wrong, they complain that the appointment – the one they selected for you – was right after a weekend, and work gets back-logged, you understand. It’s not that they ask for your patience ten times. It’s not that you want to tell them that you don’t care about the difference between copper wire and fiber-optics, but with all the background noise, you know you’ll never be understood. It’s also not so much that they so obviously instruct their phone people to never, ever give a direct answer or say ‘yes’ or ‘no.’ The thing that really sucks about AT&T is that they are still the cheapest deal around and so we all put up with their laughably incompetent customer service.